Forgotten Marketing - Who Is The Customer?

I have witnessed a couple of discussions recently,present it in an attractive way that will attract
amongst "internet marketers", that made meand retain readers. Only when they have done
recall the real world of offline marketing and howthat can they expect to attract good advertising
it relates to the world of the internet as itcustomers.
presently stands. Both discussions revolvedUltimately, those who survive in online publishing in
around Google, which is not unusual; and both ledthe long term, and who will depend on advertising
me to believe that many online money seekers,revenue, will recognize that an advertiser is a
who regard themselves as internet marketers,customer, and needs to be treated like a
are a long way from understanding whatcustomer, not a provider of a service. Google
marketing really is.may not be a traditional media buyer, but they
As is often the case, there were those who saware the first of a new wave of media buyers
Google as a great ogre out to stop them makingwho will yield a lot of power for the long term.
a living, and these people were the onesFor now, though, it appears that many web site
stimulating a discussion on Google Adsense.owners think Google owes them a living, and that
Google Adsense - Who Is The Customer here?they, the publisher, are the customer. Such people
As far as online advertising goes, Google is amay well benefit from a journey into reality, to a
market leader, and deservedly so. Their pioneeringbookstore or magazine stall where they can
approach has always been well ahead of thebrowse through magazines and see what
opposition, although others are trying hard topublishing is about.
catch up. However, they have a dual role, asWhy Should Web Site Owners Write Copy?
reflected by two products, Adsense andThe second discussion was, in a way, related, as
Adwords.it reflected the way many internet marketers do
For the purpose of this discussion, I willnot see themselves as web publishers, but people
concentrate on Adsense, as this was wherewho have to use the latest tools to trick the
many online "marketers" seem to get confused.search engines. That discussion related to duplicate
For those who do not know about Adsense, thiscontent, and whether using such content will get
is a partnership product of Google, through whichpublishers banned by Google. It rapidly moved on
Google and web site owners come to anto public label rights articles, and the degree to
agreement for the web publisher to show Googlewhich, if any, that they should be rewritten.
ads on their web sites, and share on any incomeSome, like I, argued strongly for rewriting to
when somebody clicks on the ads. Adsense hasmake a web page competitive. There was no
given many web site owners the chance to bringnotable disagreement on that, but when one
in some extra income.individual took the idea on board, the reaction was:
What I found so strange about one of the"Ok, what tools do you use?"
discussions I mentioned in the first paragraph, wasThis reflects a tendency, amongst those trying to
that some people who own web sites seemake a living online, that the solution to any
themselves as the customer, and Google as theproblem is a tool, a piece of software that does
supplier, when it comes to Adsense. Coming fromthe work for you. That's all very well for some
the real world of magazine advertising, I have nothings, but for writing an article? Would a genuine
problem understanding that it is the publisher whopublisher want software to do an article rewrite?
is the supplier, and the advertiser, or their agent,No, of course not.
who is the customer.In the long run, it is those businesses that
Those who seek to attract advertising of anyunderstand their market place which will survive
form to a magazine know that, as a publisher,and prosper. Recognizing a customer is not a bad
they need first to look after their readingplace to start; and understanding that they will
customers. To do that, they seek to provideexpect good quality publishing is another.
good quality material for the magazine, and